About the role
Develop and deliver conversion research and evidence-led experience improvement. The CRO Manager (Conversion Rate Optimization) works across client, commercial and technical teams to translate agreed priorities into accountable delivery.
Your responsibilities
- Identify friction through behavioural analysis and user research.
- Prioritise test hypotheses and coordinate implementation with designers.
- Define experiment success criteria and communicate uncertainty in results.
- Maintain accurate documentation, communicate risks early and contribute to regular account reviews.
- Adapt the delivery plan to the relevant market, audience and commercial context.
What you bring
- 3+ years of relevant professional experience, with practical depth in experimentation, web analytics and conversion research.
- A portfolio or practical examples showing clear decisions, execution and measured outcomes.
- Strong analytical judgement, clear written English and confident stakeholder communication.
- An understanding of data handling, platform requirements and the limits of reported performance.
How we work
We value clear communication, independent judgement and shared accountability. This role works across functions, with agreed priorities, documented decisions and regular review of what is—and is not—working.
A considered application process
Assessments should focus on the skills relevant to the role. Candidates can describe any practical adjustments needed for the proposed interview process without sharing medical details.
Prepare application